Refund policy

Returns

Items can be returned within 14 days from delivery.
Items must be unused, unwashed, and with all tags intact.
Returned items will be inspected thoroughly for refund eligibility.
If approved, a refund (including GST) will be issued to the customer (not as store credit), minus a flat ₹100 as shipping fee.
Sale or clearance items are not eligible for return.

Exchanges

Exchanges follow the same process as returns.
Once approved, you'll receive store credit for the full product value (inclusive of GST), which can be used against the exchange or any future purchase during checkout.
A flat fee of ₹ 100 will be deducted to cover shipping charges.
Sale or clearance items are not eligible for exchange.

Damaged, defective, wrong items

Please report any damaged, defective, or incorrect items to Customer Care within 48 hours of delivery.
If approved after thorough inspection of returned item, we will ship you a replacement item free of charge.
Eligibility for Replacement -
- Covered: Wrong items delivered, loose stitching, fading, fabric issues, misprints, misaligned designs, etc.
- Not Covered: Damages from improper use, washing, accidents, modifications, or regular wear and tear.
- Returned items will be inspected thoroughly for refund eligibility.

Return/Exchange Process

Login to your customer account and choose the item you wish to return.
We’ll arrange a pickup within 7 business days.
All returned items will be thoroughly checked and applicable refund will be processed.
Returns won't be accepted if products appear used, washed, or damaged (unless delivered damaged).
Sale or clearance items are not eligible for return or exchange.
Fraud prevention: we may reject returns if fraud is suspected and report such cases to authorities.

Store Credits – Terms

Cancellations

Customers can cancel their orders anytime before they are shipped by getting in touch with Customer Care directly.
In case the order is already shipped then the customer can return the item in accordance with our Return Policy
For prepaid orders, a refund (including GST) will be issued, minus the applicable payment gateway transaction charges (usually 2.5% plus GST) which will be shared transparently with the customer.